A couple of years ago, I was sitting on my couch when I saw an ad for a company saying they needed tech support people, to take calls from home computer users. I filled out the application and they called me back, offered to interview, told me about the hours, and what it would entail.
Little did I know that I was going to lose 2 years of my life to a never ending stream of stress, degradation of my mind and body, stupid stats to live by that don’t really mean shit. Having customers call in 9 times a day wanting to know where a part is. Basic stuff for a computer company to have in stock, but they managed not to do so. It was great to see that we had 4,000 CPU’s in stock and not a single motherboard in the warehouse. Or 1500 motherboards and CPU, but NO RAM!!! Floppy drives, but no cables. Power supplies that shipped with known fan issues, the list could go on and on…
The poor people who had laptops got fucked in the ass all the time. It was so far away from solved when they shit canned the entire tech support division it was not even funny. No parts, no replacement chassis available, no suppliers overseas willing to work with the company (sssshhhhhhh!!!!) People sending in Gateway laptops got other brands of laptop back, in Gateway branded boxes….Yeah, that was really fun to try and explain, since I couldn’t get a fucking answer from the “service depot” in TX that was also outsourced.
They did make it up to me, they gave me 2 months of pay and told me not to work at all, and gave me full benefits and then a decent severance package.
Now they are finally killing the site,so the people who still work there are just fucked.